Mid-West Family Northern Illinois

Serving Rockford, Belvidere, DeKalb, Sycamore, Loves Park, Beloit, and other Northern Illinois Communities


Get Website Support/Help, Updates/Maintenance, and Advice…

Your website serves as a crucial marketing hub, shaping the initial impressions of your customers. Ensuring its smooth operation is essential.

Our skilled team is here to provide the support you need. With over two decades of experience since 2001, we’ve assisted numerous clients like yourself in maintaining and enhancing their websites.

Whether it’s adding new content (copy/text, images, PDFs, etc.), helping with an error/issue, keeping the site’s software up to date, or even adding a new feature like a form, it’s easy to submit a request to us and get help.

Here’s How EASY It Is…

What Are Support Blocks?

Each support block is a half hour of time. That means the minimum amount of work we’ll do is a half hour, but we also do things like take a backup, do testing, and write our reports. We can also do several requests in a half hour.

Here’s a pro tip: Clients can save time by providing a task list for us to work through.

Support Blocks never expire, and buying more gives you better discounts. Keeping things easy, blocks are linked to your website’s domain. You can log in anytime to check your balance.

Asking questions or requesting a quote doesn’t use up blocks. If we ever need to charge blocks, we’ll confirm that with you via email.

What Kind of Support Can You Do?

We’re versatile experts, especially in WordPress, but we’ve also tackled various other websites. Feel free to ask us anything!

Here are some examples of the type of website maintenance work we normally do:

  • Add content and do layout (images, copy/text, files, videos, etc.)
  • Add / remove employees from Staff pages
  • Fix website errors / issues / troubleshooting
  • Test the Contact Us form / check that emails get delivered
  • Add forms
  • Add / remove users
  • Add CAPTCHA to forms
  • Add popups or notification bars
  • Make sure website software is up to date (core software, plugins, themes, etc.)
  • Add and configure security plugins
  • Add products to your e-commerce store
  • Add maps to pages
  • Help make the website load faster
  • Add snippets of code
  • Adjust page styles (CSS) or colors
  • …and LOTS more!

Again, don’t be afraid to ask!

How Long Does It Take?

We usually handle requests within 24-48 business hours. Every request goes into a ticket system to stay organized, and our team follows up to ensure top-notch service for you.

What If There’s a Problem With the Work?

Life happens, and in our world, if there’s an issue with our work, we’ll sort it out or give you a refund. We’ve got backups for everything we tweak, so we can always revert things to how they were.

Our goal is to make sure you’re happy so that you’ll keep turning to us for website support.

Get Started!

You can start right now without paying a dime.

Just start a request and we’ll take it from there.

What Clients Think of Our Work…

    Your Cart
    Your cart is emptyReturn to Shop